Shipping Policy

The Roster (operated by Curated Consignments LLC)

The Roster sells genuinely worn and pre-owned items on behalf of our creators. We handle fulfillment and ship your order to you directly, so your order comes from The Roster. Because every item is pre-owned and one of a kind, each order is inspected and packed individually.

Where we ship

The Roster sells and ships within the United States and Canada.

Processing and handling time

Once your order is placed and payment clears, we prepare and ship it within 3 to 5 business days. If we expect a longer delay for any reason, we will let you know.

Shipping methods and costs

We ship using a tracked carrier such as USPS or UPS. Shipping cost is calculated at checkout based on your destination and shown to you before you pay. Shipping charges are the buyer's responsibility.

Delivery estimates

After your order is dispatched, typical delivery times are:

• United States: roughly 2 to 7 business days.
• Canada: roughly 5 to 14 business days, depending on customs processing.

These are estimates, not guarantees. Carrier and customs delays can happen and are outside our control.

Tracking

We will email you tracking information when your order ships, so you can follow it to delivery.

Orders shipped to Canada: duties, taxes, and customs

For orders shipped to Canada, you (the buyer) are the importer of record and are responsible for all import duties, taxes, and customs fees charged by Canada. These are not included in the item price or shipping cost, and are usually collected by the carrier or customs at or before delivery. Any duties or taxes you pay are not refundable, because they are not paid to us. If a package is refused or returned by customs, we cannot refund the item.

Lost or damaged in transit

If your package is lost in transit or arrives damaged from shipping, contact us at support@theroster.store within 3 days of the expected or actual delivery date, with your order number and photos of any damage, and we will work with you to resolve it. See our Returns and Refund Policy for details.

Incorrect or incomplete addresses

Please double check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address you provided. If an order is returned to us for a bad address, we will contact you, and reshipment may require an additional shipping charge.

Multiple items

If you order more than one item, they may ship together or separately depending on how they are packed and stored.

Questions

For any question about shipping or the status of your order, contact us at support@theroster.store with your order number.