Returns and Refund Policy

The Roster (operated by Curated Consignments LLC)

The Roster sells genuinely worn and pre-owned items on behalf of our creators. We handle the sale and ship your order to you, so your purchase is with The Roster. Because our items are used and one of a kind, please read this policy before you buy.

All sales are final

All sales on The Roster are final. Because every item is pre-owned and unique, we do not accept returns or exchanges for change of mind, fit or sizing, or for the normal, described signs of wear that come with used gear. We describe each item's condition and show its wear in the listing photos, so please review those closely before buying.

The one exception is below.

If your item arrives damaged, wrong, or not as described

We want you to get what you paid for. If your item arrives:

• damaged in a way not shown or described in the listing,
• not what you ordered (we sent the wrong item), or
• materially not as described (significantly different from the listing and photos),

contact us and we will make it right.

How to report it. Email us at support@theroster.store within 3 days of delivery, with your order number and clear photos of the item and the issue. Please keep the item and its packaging until we resolve things.

What we will do. We will review your report promptly. If we approve the claim, we will send you a prepaid return label and, once we receive the item back in the same condition you received it, issue a refund to your original payment method. Because our items are one of a kind, a direct replacement usually is not possible, so approved claims are resolved by refund. Do not ship anything back before we approve a return; items sent back without an approved request will not be accepted.

Authenticity concerns

We take authenticity seriously. If you believe an item is not authentic, contact us at support@theroster.store with your order number and photos. We will investigate, and if an item is confirmed to be counterfeit, we will refund you in full.

Items lost or damaged in transit

If your package is lost in transit or arrives damaged from shipping, contact us at support@theroster.store within 3 days of the expected or actual delivery date, with your order number and photos of any damage, and we will work with you to resolve it.

What is not eligible

Outside the exceptions above, the following are not eligible for return or refund:

• change of mind, or the item not fitting,
• the normal, described condition and wear of a used item,
• items reported to us after the reporting window above,
• items returned without an approved return request.

Refunds

Once we receive and inspect an approved return, we will let you know whether your refund is approved. If approved, we will refund your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@theroster.store.

Before you file a card dispute

If something is wrong with your order, please contact us first at support@theroster.store. We can almost always resolve issues faster than a card dispute, and reaching out lets us fix the problem directly.

Where we ship

The Roster sells and ships within the United States and Canada.

For orders shipped to Canada, you (the buyer) are the importer of record and are responsible for all shipping charges, import duties, taxes, and customs fees charged by Canada. These are not included in the item price and are usually collected by the carrier or customs at or before delivery. Any duties or taxes you pay to import an item are not refundable, because they are not paid to us. If a package is refused or returned by customs, we cannot refund the item.

Questions

For any question about a return or refund, contact us at support@theroster.store with your order number.